PKK Library catalog › Results of search for 'su:{Customer Satisfaction}'

	1.	UNDERSTANDING CUSTOMER VALUES AND SATISFACTION by Woodruff,Robert \| Gardial,Sarah F. Material type: Book; Format: print ; Literary form: not fiction Description: xvii,338.Publisher: Infrinity Books, New Delhi 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 W26U] (1). Place hold Add to cart (remove)
	2.	CUSTOMER SERVICE by Andrew No Sturdy,Irena No Grugulis,Hugh No Willmott \| Willmott,Hugh. Material type: Book Description: xi,215.Publisher: Palgrave, Hampshire c2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C985] (1). Place hold Add to cart (remove)
	3.	SERVICE QUALITY by Schneider,Benjamin \| White,Susan S. Material type: Book; Format: print ; Literary form: not fiction Description: xiii,185.Publisher: Sage Publications, Thousand Oaks 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SCH58S] (1). Place hold Add to cart (remove)
	4.	THE SERVICE PROFIT CHAIN by Heskett,James L.,Sasser,W. Earl \| Schlesinger,Leonard A. Material type: Book; Format: print ; Literary form: not fiction Description: xvii,300.Publisher: Free Press, New York 1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 H461S] (1). Place hold Add to cart (remove)

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