THE SERVICE PROFIT CHAIN
By: Heskett,James L.,Sasser,W. Earl.
Contributor(s): Schlesinger,Leonard A.
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 H461S (Browse shelf) | Available | A147237 |
Total holds: 0
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