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Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1.
CUSTOMER - DRIVEN SERVICE MANAGEMENT

by Balachandran,S.

Material type: book Book; Format: print ; Literary form: not fiction Description: 333.Publisher: Response Books, New Delhi 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C] (1).

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2.
CUSTOMER-DRIVEN SERVICES MANAGEMENT

by Balachandran,S.

Edition: 2d.Material type: book Book; Format: print ; Literary form: not fiction Description: 304.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C2] (1).

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3.
CUSTOMER-DRIVEN SERVICES MANAGEMENT

by Balachandran,S.

Edition: 2d.Material type: book Book; Format: print ; Literary form: not fiction Description: 304.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C2] (1).

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