Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1. CUSTOMER - DRIVEN SERVICE MANAGEMENT

by Balachandran,S.

Material type: book Book; Format: print ; Literary form: not fiction Description: 333.Publisher: Response Books, New Delhi 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C] (1).

2. CUSTOMER-DRIVEN SERVICES MANAGEMENT

by Balachandran,S.

Edition: 2d.Material type: book Book; Format: print ; Literary form: not fiction Description: 304.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C2] (1).

3. CUSTOMER-DRIVEN SERVICES MANAGEMENT

by Balachandran,S.

Edition: 2d.Material type: book Book; Format: print ; Literary form: not fiction Description: 304.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C2] (1).

4. Group theory and Hopf algebras : lectures for physicists

by Balachandran, A.P | Jo, S.G.

Material type: book Book; Format: print ; Literary form: not fiction Description: xiv, 254p.Publisher: Singapore World Scientific 2010Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 512.2 B18g] (1).

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