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221.
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DISCOVERING THE SOUL OF SERVICE
by Berry,Leonard L. Material type:  Book; Format:
print
; Literary form:
not fiction
Description: xiv,269.Publisher: Free Press, New York 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B459D] (1).
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222.
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THE SERVICE PROFIT CHAIN
by Heskett,James L.,Sasser,W. Earl | Schlesinger,Leonard A. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvii,300.Publisher: Free Press, New York 1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 H461S] (1).
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223.
|
SETTING UP A NEW LIBRARY AND INFORMATION SERVICE
by Porter,Kirby. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xi,164.Publisher: Chandos Publishing(Oxford) Limited, Oxford 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 025.52 P833S] (1).
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224.
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CUSTOMER-DRIVEN SERVICES MANAGEMENT
by Balachandran,S. Edition: 2d.Material type: Book; Format:
print
; Literary form:
not fiction
Description: 304.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C2] (1).
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225.
|
E-FINANCE
by Joshi,V C. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xii,219.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 332.102854678 J781E] (1).
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226.
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BUILDING CUSTOMER LOYALTY
by Linton,Ian. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvi,208.Publisher: Universities Press (India)Ltd., Hyderbad 1993Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 L658B] (1).
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227.
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MANAGEMENT OF FINANCIAL INSTITUTIONS
by Hogan,Warren. Edition: 2ndMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xv,545.Publisher: John Wiley & Sons Australia Ltd., Milton 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 332.10681 M312H2] (1).
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228.
|
CREATIVE CHILD ADVOCACY
by Ved Kumari,Susan L Brooks | Brooks,Susan L. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 347.Publisher: Sage Publications, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 362.7 C86] (1).
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229.
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CUSTOMER-DRIVEN SERVICES MANAGEMENT
by Balachandran,S. Edition: 2d.Material type: Book; Format:
print
; Literary form:
not fiction
Description: 304.Publisher: Response Books, New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8120954 B18C2] (1).
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230.
|
TAXATION OF FINANCIAL INTERMEDIATION
by Patrick Honohan,No | Honohan,Patrick. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,443.Publisher: World Bank, Washington D.C. 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 336.2783321091724 T199] (1).
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231.
|
FINANCIAL SERVICES MARKETING
by Arthur Meidan,Barbara Lewis,Luiz Moutinho | Moutinho,Luiz. Material type: Book; Format:
print
; Literary form:
not fiction
Description: x,375.Publisher: Dryden Press, London 1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 332.10688 F49] (1).
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232.
|
HELPING HEALTH WORKERS LEARN
by Werner,David,Bower,Bill. Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Voluntary Health Association Of India, New Delhi 1982Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 362.10425707 W495H] (1).
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233.
|
Successful health and safety management
: Great Britain. Health and Safety Executive
by Health and Safety Executive (HSE). Material type: Book; Format:
print
; Literary form:
not fiction
Description: vi, 97p.Publisher: Suffolk, Co10 6fs Hse Books (Health & Safety Executive Books), 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.38 Su18] (1).
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234.
|
RESEARCHING FOR BUSINESS
: AVOIDING THE 'NICE TO KNOW' TRAP
by Webb,Trevor J | Webb,Sylvia P. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 57.Publisher: Aslib, London 1998Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 650.72 W38R] (1).
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235.
|
ASIA UNPLUGGED
by Rao,Madanmohan | Mendoza,Lunita. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 464.Publisher: Response Books, New Delhi 2005Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 384.534095 AS41R] (1).
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236.
|
BEYOND ORGANIZATIONAL CHANGE
by Morgan,Glenn | Sturdy,Andrew. Material type: Book; Format:
print
; Literary form:
not fiction
Description: vii,309.Publisher: Macmillan, Hampshire 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 332.10684 M821B] (1).
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237.
|
TELEWORKING FOR LIBRARY AND INFORMATION PROFESSIONALS
by Blake,Monica. Material type: Book; Format:
print
; Literary form:
not fiction
Description: vi,96.Publisher: Aslib, London 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 331.2568 B581T] (1).
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238.
|
MANAGING INFORMATION SERVICES
by Roberts,Sue | Rowley,Jennifer. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiii,242.Publisher: Facet Publishing, London 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 025.1 R540M] (1).
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239.
|
ESSENTIALS OF SERVICES MARKETING
by Hoffman,K. Douglas | Bateson,John E.G. Edition: 2ndMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xxi,569.Publisher: Thomson, Singapore 2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 H675E2] (1).
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240.
|
SUPPLY CHAIN MANAGEMENT ON DEMAND
by An,Chae | Fromm,Hansjorg. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xviii,331.Publisher: Springer-Verlag,Berlin 2005Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.7 SU76C] (1).
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