CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED
By: Vavra,Terry G.
Material type:
BookPublisher: Asqc Quality Press, Milwankee c2002Description: xx,307.ISBN: 0873895002.Subject(s): Consumer Satisfaction -- Statistical Methods | Questionnaires | Isq 9000 Series Standards -- Handbooks, ManualsDDC classification: 658.562 | V47C
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.562 V47C (Browse shelf) | Book Request | Available | A135992 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
| 658.562 T64 TOTAL QUALITY MANAGEMENT | 658.562 T733S STATISTICAL QUALITY CONTROL | 658.562 V465 QUALITY CONTROL | 658.562 V47C CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED | 658.562 V59 STANDARDIZATION | 658.562 W119m MODERN METHODS FOR QUALITY CONTROL AND IMPROVEMENT | 658.562 W85T TOTAL QUALITY IN INFORMATION SYSTEMS AND TECHNOLOGY |
Includes With Cd-Rom
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