000 -LEADER |
fixed length control field |
00629pam a2200193a 44500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
160408bc2002 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0873895002 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.562 |
Item number |
V47C |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Vavra,Terry G |
245 1# - TITLE STATEMENT |
Title |
CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED |
Statement of responsibility, etc. |
A STEP-BY-STEP GUIDE FOR ISQ 9001:CERTIFICATION |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
|
Name of publisher, distributor, etc. |
Asqc Quality Press, Milwankee |
Date of publication, distribution, etc. |
c2002 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xx,307 |
500 ## - GENERAL NOTE |
General note |
Includes With Cd-Rom |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer Satisfaction -- Statistical Methods |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Questionnaires |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Isq 9000 Series Standards -- Handbooks, Manuals |
964 ## - |
-- |
CIRC |
997 ## - |
-- |
A135992 C |