658.562 / V47C
Vavra,Terry G
CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED / A STEP-BY-STEP GUIDE FOR ISQ 9001:CERTIFICATION .- Asqc Quality Press, Milwankee, c2002 .- xx,307 .
Includes With Cd-Rom
ISBN: 0873895002
Subject Headings:
Consumer Satisfaction -- Statistical Methods;
Questionnaires;
Isq 9000 Series Standards -- Handbooks, Manuals;
Copy Details:
Acc. No.: A135992, Full Call No.: 658.562 V47C, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
------------------------- --------------------- ------ --------- ------- ------- --------- --------
Vavra,Terry G
CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED / A STEP-BY-STEP GUIDE FOR ISQ 9001:CERTIFICATION .- Asqc Quality Press, Milwankee, c2002 .- xx,307 .
Includes With Cd-Rom
ISBN: 0873895002
Subject Headings:
Consumer Satisfaction -- Statistical Methods;
Questionnaires;
Isq 9000 Series Standards -- Handbooks, Manuals;
Copy Details:
Acc. No.: A135992, Full Call No.: 658.562 V47C, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
------------------------- --------------------- ------ --------- ------- ------- --------- --------