MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY
By: Blumberg,D F.
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 B625M (Browse shelf) | Book Request | Available | A142752 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
658.8104 T145p PROFITABLE PRODUCT | 658.812 B433d DESIGN AND OPERATION OF CUSTOMER SERVICE SYSTEMS | 658.812 B459D DISCOVERING THE SOUL OF SERVICE | 658.812 B625M MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY | 658.812 B834R RELATIONSHIP MARKETING | 658.812 B934h HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT | 658.812 C130 CALL CENTRES AND HUMAN RESOURCE MANAGEMENT |
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