000 -LEADER |
fixed length control field |
00471pam a2200169a 44500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
160408bc2003 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1574443461 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
B625M |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Blumberg,D F |
245 1# - TITLE STATEMENT |
Title |
MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
|
Name of publisher, distributor, etc. |
St. Lucie Press, Boca Raton |
Date of publication, distribution, etc. |
c2003 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xv,357 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer Serives -- Management |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Strategic Planning |
964 ## - |
-- |
CIRC |
997 ## - |
-- |
A142752 C |