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1.
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THE SERVICE ECONOMY
by Fuchs, Victor Robert. Material type:  Book; Format:
print
; Literary form:
not fiction
Description: 280.Publisher: New York National Bureau Of Economic Research 1968Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.4 F951s] (1).
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2.
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OPERATIONS MANAGEMENT IN SERVICE INDUSTRIES AND PUBLIC SECTOR
by Voss, Christopher. Material type: Book; Format:
print
; Literary form:
not fiction
Description: ix,318.Publisher: Chichester Wiley 1987Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 Op2v] (1).
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3.
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SERVICE MANAGEMENT EFFECTIVENESS
by Bowen, David | Cummings, Thomas G. Material type: Book Description: xxviii,414.Publisher: San Francisco Jossey-Bass Pub. c1990Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 B675s] (1).
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4.
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PRINCIPLES OF SERVICE MARKETING AND MANAGEMENT
by Lovelock,Christopher | Wright,Lauren. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvi,414.Publisher: Prentice Hall, New Jersey 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 L944P] (1).
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5.
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QUEUEING METHODS
by Hall, Radolph W. Material type: Book Description: xvi,476.Publisher: Englewood Cliffs Prentice-Hall c1991Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4034 H146q] (1).
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6.
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SERVICE QUALITY
by Brown, Stephen W. Material type: Book Description: xv,350.Publisher: Lexington Lexington c1991Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 Se65] (1).
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7.
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UNDERSTANDING SERVICES MANAGEMENT
by William J. Glynn,James G. Barnes | Barnes,James G. Material type: Book Description: xxvi,485.Publisher: John Wiley, Chichester c1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 UN2G] (1).
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8.
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SERVICE MARKETING
by Rust,Ronald D., Zahorik,Anthony J | Keiningham,Timothy L. Material type: Book Description: xx,508.Publisher: Harper Collins College Pub., New York c1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 R927S] (1).
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9.
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MARKETING YOUR SERVICES
by Crandall,Rick. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xi,308.Publisher: Contemporary Publishing Co., Chicago 1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 C85M] (1).
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10.
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MANAGING QUALITY IN THE SERVICE SECTOR
by Asher,Mike. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 222.Publisher: Kogan Page, London 1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.5 AS35M] (1).
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11.
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THE ORIGINS OF THE INTERNATIONAL COMPETITVENESS OF FIRMS
by Nachum,Lilach. Material type: Book Description: xiv,242.Publisher: Edward Elger, Cheltenham c1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.6042 N117O] (1).
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12.
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PRINCIPLES OF SERVICES MARKETING
by Palmer,Adrian. Edition: 3rdMaterial type: Book Description: xvi,516.Publisher: Mcgraw-Hill, London c2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 P182P3] (1).
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13.
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SERVICE MANAGEMENT AND OPERATIONS
by Haksever,Cengiz,Render,Barry | Russell,Roberta S. Edition: 2ndMaterial type: Book Description: xx,584.Publisher: Prentice Hall, New Jersey c2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 SE69] (1).
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14.
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SEVEN SECRETS OF SERVICE STRATEGY
by Horovitz,Jacques. Material type: Book; Format:
print
; Literary form:
not fiction
Description: ix,140.Publisher: Prentice Hall, Harlow 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 H785S] (1).
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15.
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HUMAN RESOURCE MANAGEMENT IN SERVICE WORK
by Korczynski,Marek. Material type: Book Description: xii,237.Publisher: Palgrave, Hampshire c2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.3 K841H] (1).
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16.
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CASES IN MANUFACTURING AND SERVICE SYSTEMS MANAGEMENT
by Mabert,Vincent A. Material type: Book; Format:
print
; Literary form:
not fiction
Description: x,294.Publisher: Prentice Hall, New Jersey 1991Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 M113C] (1).
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17.
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GLOBALIZATION OF SERVICES
by Chanda,Rupa. Material type: Book; Format:
print
; Literary form:
not fiction
Description: x,276.Publisher: Oxford Univ. Pr., New York 2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.4 C361G] (1).
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18.
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PLANT AND SERVICE TOURS IN OPERATIONS MANAGEMENT
by Schmenner,Roger W. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,254.Publisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.5 SCH47P5] (1).
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19.
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TRANSACTIONAL SIX SIGMA AND LEAN SERVICING
by Ehrlich,Betsi Harris. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 271.Publisher: St. Lucie Press, Boca Raton 2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4013 EN89T] (1).
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20.
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SERVICES AND THE KNOWLEDGE-BASED ECONOMY
by Boden, Mark, Ed | Miles, Ian, Ed. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xii, 286p.Publisher: London Continuum 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.4 Se69] (1).
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