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1.
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UNDERSTANDING SERVICES MANAGEMENT
by William J. Glynn,James G. Barnes | Barnes,James G. Material type:  Book Description: xxvi,485.Publisher: John Wiley, Chichester c1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 UN2G] (1).
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2.
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INVENTED HERE
by Victor,Bart | Boynton,Andrew C. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,253.Publisher: Harvard University Press, Boston 1998Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.406 V665I] (1).
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3.
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SERVICE QUALITY
by Schneider,Benjamin | White,Susan S. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiii,185.Publisher: Sage Publications, Thousand Oaks 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SCH58S] (1).
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4.
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DISCOVERING THE SOUL OF SERVICE
by Berry,Leonard L. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,269.Publisher: Free Press, New York 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B459D] (1).
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5.
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SUPPLY CHAIN MANAGEMENT ON DEMAND
by An,Chae | Fromm,Hansjorg. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xviii,331.Publisher: Springer-Verlag,Berlin 2005Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.7 SU76C] (1).
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6.
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RELATIONSHIP MARKETING
by . Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvii,459.Publisher: Springer-Verlag, Berlin 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 R279] (1).
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7.
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SERVICE LEADERSHIP
by Gronfeldt,Svafa | Strother,Judith. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiii,319.Publisher: Sage Publications, Thousand Oaks 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 G898S] (1).
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