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1.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 4thMaterial type:  Book; Format:
print
; Literary form:
not fiction
Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1).
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2.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 4thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1). Checked out (1).
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3.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 5thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: No items available Checked out (1).
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4.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 5thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S5] (1).
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5.
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Service management [4th ed.]
by Fitzsimmons, James | Fitzsmmons, Mona. Material type:  Visual material Publisher: Mcgraw Hill 2004Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: A150389 (1);A150389 (2);A150390 (1);A150390 (2);A150391 (1);A150391 (2) A2.3] (6).
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6.
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Service management [5th ed.]
: Operations, strategy, and information technology
by Fitzsimmons, James A | Fitzsimmons, Mona J. Material type: Visual material Publisher: Mcgraw-Hill 2006Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: A154198 A2.4] (1).
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7.
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Service management [5th ed.]
: operations, strategy, and information technolgy
by Fitzsimmons, James A | Fitzsimmons, Mona J. Material type: Visual material Publisher: Mcgraw-Hill 2006Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: A154197 [and] A154198 A2.4] (1).
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