UNDERSTANDING SERVICES MANAGEMENT
By: William J. Glynn,James G. Barnes.
Contributor(s): Barnes,James G.
Material type:
BookPublisher: John Wiley, Chichester c1995Description: xxvi,485.ISBN: 0471960667.Subject(s): Service Industries -- Management | Customer Services -- Management | Services Industries -- MarketingDDC classification: 658 | UN2G
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
|
PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658 UN2G (Browse shelf) | Book Request | Available | A124781 |
Total holds: 0
Includes Bibliogrphical References And Index
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