| 000 -LEADER |
|---|
| fixed length control field |
00716pam a2200205a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160408bc1995 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0471960667 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 |
| Item number |
UN2G |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
William J. Glynn,James G. Barnes |
| 245 1# - TITLE STATEMENT |
|---|
| Title |
UNDERSTANDING SERVICES MANAGEMENT |
| Statement of responsibility, etc. |
INTEGRATING MARKETING, ORGANISATIONAL BEHAVIOUR, OPERATIONS AND HUMAN RESOURCE MANAGEMENT |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
|
| Name of publisher, distributor, etc. |
John Wiley, Chichester |
| Date of publication, distribution, etc. |
c1995 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvi,485 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes Bibliogrphical References And Index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service Industries -- Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer Services -- Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Services Industries -- Marketing |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Barnes,James G. |
| 964 ## - |
|---|
| -- |
CIRC |
| 997 ## - |
|---|
| -- |
A124781 C |
