Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1. SERVICE MANAGEMENT

by Fitzsimmons,James A | Fitzsimmons,Mona J.

Edition: 4thMaterial type: book Book; Format: print ; Literary form: not fiction Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1).

2. SERVICE MANAGEMENT

by Fitzsimmons,James A | Fitzsimmons,Mona J.

Edition: 4thMaterial type: book Book; Format: print ; Literary form: not fiction Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1). Checked out (1).

3. SERVICE MANAGEMENT

by Fitzsimmons,James A | Fitzsimmons,Mona J.

Edition: 5thMaterial type: book Book; Format: print ; Literary form: not fiction Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: No items available Checked out (1).

4. SERVICE MANAGEMENT

by Fitzsimmons,James A | Fitzsimmons,Mona J.

Edition: 5thMaterial type: book Book; Format: print ; Literary form: not fiction Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S5] (1).

5. Service management [5th ed.] : Operations, strategy, and information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: visual material Visual material Publisher: Mcgraw-Hill 2006Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: A154198 A2.4] (1).

6. Service management [5th ed.] : operations, strategy, and information technolgy

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: visual material Visual material Publisher: Mcgraw-Hill 2006Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: A154197 [and] A154198 A2.4] (1).

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