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21.
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SERVICE OPERATIONS MANAGEMENT
by Murdick,Robert G.,Render,Barry | Russell,Roberta S. Material type:  Book; Format:
print
; Literary form:
not fiction
Description: xii,596.Publisher: Prentice Hall, New Jersey 1990Availability: No items available Checked out (1).
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22.
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SERVICES MARKETING
by Zeithaml,Valarie A | Bitner,Mary Jo. Edition: 2ndMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xviii,620.Publisher: Irwin/Mcgraw-Hill, Boston 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 Z37S2] (1).
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23.
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S-BUSINESS
by Alexander,James A | Hordes,Mark W. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 251.Publisher: Select Books Inc., New Yark 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4012 AL26S] (1).
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24.
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DELIVERING QUALITY SERVICE
by Zeithaml,Valarie A,Parasuraman,A | Berry,Leonard L. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xii,226.Publisher: Free Press, New York 1990Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 Z34D] (1).
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25.
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DISCOVERING THE SOUL OF SERVICE
by Berry,Leonard L. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,269.Publisher: Free Press, New York 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B459D] (1).
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26.
|
COMPETITIVE STRATEGIES
by Botten,Neil | Mcmanus,John. Material type: Book Description: xxi,327.Publisher: Macmillan Press, Houndmills c1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4012 B659C] (1).
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27.
|
NEW RULES FOR A NEW ECONOMY
by Herzenberg,Stephen A.,Alic,John A | Wial,Howard. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiii,216.Publisher: Cornell Univ. Pr., Ithaca 1998Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 331.120973 H448N] (1).
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28.
|
MANAGING SERVICE QUALITY V.3
by Paul Kunst,Jos Lemmink | Lemmink,Jos. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 184.Publisher: Paul Chapman Pub., London 1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.40684 M119] (1).
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29.
|
RESTRUCTURING IN THE SERVICE INDUSTRIES
by Poynter,Gavin. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xii,260.Publisher: Mansell, London 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 331.0941 P877R] (1).
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30.
|
SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 4thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1).
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31.
|
SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 4thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1). Checked out (1).
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32.
|
INTELLECTUAL PROPERTY MANAGEMENT IN R&D COLLABORATIONS
by Bader,Martin A | Catalani,M. S. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,266.Publisher: Physica Verlag,Heidelberg 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.57 B141I] (1).
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33.
|
Taxmann's service tax
: how to mmet your obligations
by Gupta, S. S. Material type: Book; Format:
print
; Literary form:
not fiction
Description: various pagings.Publisher: New Delhi Taxmann Publications 2002Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 343.540552 G959s] (1).
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34.
|
SERVICES MARKETING
by Apte,Govind. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xi,440.Publisher: Oxford Univ. Pr., New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 AP83S] (1).
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35.
|
SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 5thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: No items available Checked out (1).
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|
36.
|
SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 5thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S5] (1).
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37.
|
SERVICE PRODUCTIVITY MANAGEMENT
by Sherman,H. David | Zhu,Joe. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xxii,328.Publisher: Springer Science+Business Media Inc., New York 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.5036 SH55S] (1).
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38.
|
SERVICES MARKETING MANAGEMENT
by Kasper,Hans,Helsdingen, Piet Van | Gabbott,Mark. Edition: 2ndMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xviii,554.Publisher: John Wiley And Sons Ltd.,Chichester 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 K153S2] (1).
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39.
|
Marketing your service business
by Ruskin-Brown, Ian. Material type: Book; Format:
print
; Literary form:
not fiction
Description: viii, 260p.Publisher: New Delhi Viva Books 2007Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.40688 R897m] (1).
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40.
|
Service revolution in South Asia
by Ghani, Ejaz, ed. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvii, 382p.Publisher: New Delhi Oxford University Press 2010Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 338.40954 Se69] (1).
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