Designing for service : key issues and new directions
Contributor(s): Sangiorgi, Daniela [ed.] | Prendiville, Alison [ed.].
Publisher: London Bloomsbury Visual Arts 2017Description: xxii, 258p.ISBN: 9781350103429.Subject(s): Service industries | Product design | Customer servicesDDC classification: 658.4063 | D46 Summary: Service design is the activity of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics, and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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Books | PK Kelkar Library, IIT Kanpur | General Stacks | 658.4063 D46 (Browse shelf) | Available | A185981 |
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: General Stacks Close shelf browser
658.4063 B964 BUSINESS PROCESS ENGINEERING | 658.4063 C657i Intelligent innovation | 658.4063 D46 Design thinking | 658.4063 D46 Designing for service | 658.4063 F877E3 ECONOMICS OF INDUSTRIAL INNOVATION | 658.4063 H261 Harvard business review on the innovative enterprise | 658.4063 In6 The innovation handbook |
Service design is the activity of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics, and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
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