DISCOVERING THE SOUL OF SERVICE
By: Berry,Leonard L.
Material type:
BookPublisher: Free Press, New York 1999Description: xiv,269.ISBN: 0684845113.Subject(s): Customer Services -- Management | Customer Services -- Management -- Case Studies | Service IndustriesDDC classification: 658.812 | B459D
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 B459D (Browse shelf) | Book Request | Available | A147334 |
Total holds: 0
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| 658.8102 AN23O OUTSOURCING THE SALES FUNCTION | 658.8104 T145p PROFITABLE PRODUCT | 658.812 B433d DESIGN AND OPERATION OF CUSTOMER SERVICE SYSTEMS | 658.812 B459D DISCOVERING THE SOUL OF SERVICE | 658.812 B625M MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY | 658.812 B834R RELATIONSHIP MARKETING | 658.812 B934h HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT |
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