658.812 / B459D
Berry,Leonard L.
DISCOVERING THE SOUL OF SERVICE / THE NINE DRIVERS OF SUSTAINABLE BUSINESS SUCCESS .- Free Press, New York, 1999 .- xiv,269 .
ISBN: 0684845113
Subject Headings:
Customer Services -- Management;
Customer Services -- Management -- Case Studies;
Service Industries;
Copy Details:
Acc. No.: A147334, Full Call No.: 658.812 B459D, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
------------------------- --------------------- ------ --------- ------- ------- --------- --------
Berry,Leonard L.
DISCOVERING THE SOUL OF SERVICE / THE NINE DRIVERS OF SUSTAINABLE BUSINESS SUCCESS .- Free Press, New York, 1999 .- xiv,269 .
ISBN: 0684845113
Subject Headings:
Customer Services -- Management;
Customer Services -- Management -- Case Studies;
Service Industries;
Copy Details:
Acc. No.: A147334, Full Call No.: 658.812 B459D, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
------------------------- --------------------- ------ --------- ------- ------- --------- --------