MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET
By: Lindstrand,Angelika,Johanson,Jan.
Contributor(s): Sharma,Dharma Deo.
Material type:
BookSeries: International Business And Management V. 18. Publisher: Elsevier, Amsterdam 2006Description: x,307.ISBN: 0080441246.Subject(s): Customer Relations -- Management | Relationship Marketing | Internet MarketingDDC classification: 658.812 | M311
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 M311 (Browse shelf) | Book Request | Available | A155778 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
| 658.812 G898S SERVICE LEADERSHIP | 658.812 H785S SEVEN SECRETS OF SERVICE STRATEGY | 658.812 L658B BUILDING CUSTOMER LOYALTY | 658.812 M311 MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET | 658.812 N533m MARKETING COMMUNICATIONS AND PROMOTION | 658.812 P751C CLIENT RELATIONSHIP MANAGEMENT | 658.812 SC57W WINNING THE SERVICE GAME |
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