CUSTOMER - DRIVEN SERVICE MANAGEMENT
By: Balachandran,S.
Material type:
BookPublisher: Response Books, New Delhi 1999Description: 333.ISBN: 076199372X.Subject(s): Customer Services -- India -- ManagementDDC classification: 658.8120954 | B18C
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.8120954 B18C (Browse shelf) | Book Request | Available | A136507 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
| 658.812 SE75C CREATING CUSTOMER DELIGHT | 658.812 ST52N THE NEON SIGNS OF SERVICE | 658.812 W26U UNDERSTANDING CUSTOMER VALUES AND SATISFACTION | 658.8120954 B18C CUSTOMER - DRIVEN SERVICE MANAGEMENT | 658.816 Am35c COST ANALYSIS FOR PRICING AND DISTRIBUTION POLICIES | 658.816 C377 CHARGING FOR COMPUTER SERVICES | 658.816 D864h HANDBOOK OF PRODUCT COST ESTIMATING AND PRICING |
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