SEVEN SECRETS OF SERVICE STRATEGY
By: Horovitz,Jacques.
Material type:
BookPublisher: Prentice Hall, Harlow 2000Description: ix,140.ISBN: 0273635778.Subject(s): Customer Services | Service Industries -- ManagementDDC classification: 658.812 | H785S
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 H785S (Browse shelf) | Book Request | Available | A137405 |
Total holds: 0
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| 658.812 D26H H-CRM | 658.812 D952A AMA HANDBOOK FOR CUSTOMER SATISFACTION | 658.812 G898S SERVICE LEADERSHIP | 658.812 H785S SEVEN SECRETS OF SERVICE STRATEGY | 658.812 L658B BUILDING CUSTOMER LOYALTY | 658.812 M311 MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET | 658.812 N533m MARKETING COMMUNICATIONS AND PROMOTION |
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