HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT
By: Hill,Nigel.
Contributor(s): Alexander,Jim.
Material type:
BookPublisher: Gower, Aldershot 2000Edition: 2nd.Description: xii,290.ISBN: 9780566081941.Subject(s): Consumer Satisfaction -- Evaluation -- Handbook, Manuals, Etc | Marketing Research -- Handbook, Manuals, EtcDDC classification: 658.812 | H554H2
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 H554H2 (Browse shelf) | Available | A137067 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: General Stacks Close shelf browser
| 658.812 D983C CRM HANDBOOK | 658.812 G748M GOWER HANDBOOK OF CUSTOMER SERVICE | 658.812 H461S THE SERVICE PROFIT CHAIN | 658.812 H554H2 HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT | 658.812 M264B BUSINESS COMMUNICATION AND CUSTOMER RELATIONS | 658.812 N443W WHY CRM DOESN'T WORK | 658.812 R279 RELATIONSHIP MARKETING |
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