000 -LEADER |
fixed length control field |
00577pam a2200193a 44500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
160408b2000 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780566081941 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
H554H2 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Hill,Nigel |
245 1# - TITLE STATEMENT |
Title |
HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT |
250 ## - EDITION STATEMENT |
Edition statement |
2nd |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
|
Name of publisher, distributor, etc. |
Gower, Aldershot |
Date of publication, distribution, etc. |
2000 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii,290 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer Satisfaction -- Evaluation -- Handbook, Manuals, Etc |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Marketing Research -- Handbook, Manuals, Etc |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Alexander,Jim |
964 ## - |
-- |
CIRC |
997 ## - |
-- |
A137067 C |