SERVICE QUALITY
By: Brown, Stephen W.
Material type:
BookPublisher: Lexington Lexington c1991Description: xv,350.ISBN: 0669211524.Subject(s): Service Industries -- Quality Control -- CongressesDDC classification: 658.562 | Se65
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.562 Se65 (Browse shelf) | Book Request | Available | A111518 |
Total holds: 0
Browsing PK Kelkar Library, IIT Kanpur Shelves , Collection code: COMPACT STORAGE (BASEMENT) Close shelf browser
| 658.562 SA19Q QUALITY, WARRANTY, AND PREVENTIVE MAINTEANCE | 658.562 Sch33a ACCEPTANCE SAMPLING IN QUALITY CONTROL | 658.562 Sch33a2 Acceptance sampling in quality control | 658.562 Se65 SERVICE QUALITY | 658.562 SH17P PRACTICAL CONTINUOUS IMPROVEMENT FOR PROFESSIONAL SERVICES | 658.562 Sh32m Managing for world-class quality | 658.562 Si64m MANAGEMENT OF QUALITY ASSURANCE |
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