| 000 -LEADER |
|---|
| fixed length control field |
00469pam a2200157a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160408bc1991 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0669211524 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.562 |
| Item number |
Se65 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Brown, Stephen W. |
| 245 1# - TITLE STATEMENT |
|---|
| Title |
SERVICE QUALITY |
| Statement of responsibility, etc. |
MULTIDISCIPLINARY AND MULTINATIONAL PERSPECTIVES |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Lexington |
| Name of publisher, distributor, etc. |
Lexington |
| Date of publication, distribution, etc. |
c1991 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xv,350 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service Industries -- Quality Control -- Congresses |
| 964 ## - |
|---|
| -- |
CIRC |
| 997 ## - |
|---|
| -- |
A111518 C |
