| 000 -LEADER |
|---|
| fixed length control field |
00528pam a2200157a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160408b2010 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780470423325 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
IIT, Kanpur |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 |
| Item number |
C362s |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Chang, C.M. |
| 245 0# - TITLE STATEMENT |
|---|
| Title |
Service systems management and engineering |
| Remainder of title |
creating strategic differentiation and operational excellence |
| Statement of responsibility, etc. |
C.M. Chang |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Jersey |
| Name of publisher, distributor, etc. |
John Wiley & Sons |
| Date of publication, distribution, etc. |
2010 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxx, 690p |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Systems engineering |
| 997 ## - |
|---|
| -- |
A169060 C |
