658.812 / G898S
Gronfeldt,Svafa
SERVICE LEADERSHIP / THE QUEST FOR COMPETITIVE ADVANTAGE .- Sage Publications, Thousand Oaks, 2006 .- xiii,319 .
ISBN: 1412913756
Subject Headings:
Customer Services -- Management;
Author Added Entry:
Strother,Judith;
Copy Details:
Acc. No.: A154658, Full Call No.: 658.812 G898S, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
------------------------- --------------------- ------ --------- ------- ------- --------- --------
Gronfeldt,Svafa
SERVICE LEADERSHIP / THE QUEST FOR COMPETITIVE ADVANTAGE .- Sage Publications, Thousand Oaks, 2006 .- xiii,319 .
ISBN: 1412913756
Subject Headings:
Customer Services -- Management;
Author Added Entry:
Strother,Judith;
Copy Details:
Acc. No.: A154658, Full Call No.: 658.812 G898S, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
------------------------- --------------------- ------ --------- ------- ------- --------- --------