658.812 / N443W
Newell,Frederick
WHY CRM DOESN'T WORK / HOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIONSHIP .- Kogan Page, London, 2003 .- xvii,263 .
ISBN: 0749439475
Subject Headings:
Customer Relations -- Management;
Copy Details:
Acc. No.: A144474, Full Call No.: 658.812 N443W, Item type: Books , Location: General Stacks,
------------------------- --------------------- ------ --------- ------- ------- --------- --------
Newell,Frederick
WHY CRM DOESN'T WORK / HOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIONSHIP .- Kogan Page, London, 2003 .- xvii,263 .
ISBN: 0749439475
Subject Headings:
Customer Relations -- Management;
Copy Details:
Acc. No.: A144474, Full Call No.: 658.812 N443W, Item type: Books , Location: General Stacks,
------------------------- --------------------- ------ --------- ------- ------- --------- --------