000			01648nam a22002177a 4500
005			20180906101940.0
008			180906b xxu||||| |||| 00| 0 eng d
020			_a9781563273889
040			_cIIT Kanpur
041			_aeng
082			_a658.4013 _bSh61f
100			_aShiba, Shoji
245			_aFour practical revolutions in management _bsystems for creating unique organizational capability _cShoji Shiba and David Walden
260			_aNew York _bProductivity Press _c1993
300			_axxvi, 758p
520			_aShiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and managers create unique organizational capabilities. They contend that organizations must develop skills in four major areas: customer focus, continuous improvement, total participation, and societal networking. They present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organization’s entire network. Techniques described have been instituted at Analog Devices, Hewlett-Packard, Motorola, Teradyne and many other companies. Numerous in-depth case studies from these and other companies illustrate actual implementations.
650			_aTotal quality management
650			_aOrganizational change
700			_aWalden, David
942			_cBK
999			_c559480 _d559480