000 00306nas a22000977a 4500
008 170117s9999 xx 000 0 und d
022 _a1757-5818
245 _aJournal of Service Management
_h[e-journal]
260 _bEmerald
856 _uhttp://www.emeraldinsight.com/loi/josm
_yeSS consortium 39885 - Current
999 _c553091
_d553091