000 | 04281nam a22006135i 4500 | ||
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001 | 978-1-84628-258-4 | ||
003 | DE-He213 | ||
005 | 20161121231114.0 | ||
007 | cr nn 008mamaa | ||
008 | 100301s2006 xxk| s |||| 0|eng d | ||
020 |
_a9781846282584 _9978-1-84628-258-4 |
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024 | 7 |
_a10.1007/1-84628-258-6 _2doi |
|
050 | 4 | _aTA174 | |
072 | 7 |
_aTBD _2bicssc |
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072 | 7 |
_aTEC016020 _2bisacsh |
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072 | 7 |
_aTEC016000 _2bisacsh |
|
082 | 0 | 4 |
_a620.0042 _223 |
100 | 1 |
_aMurthy, D.N. Prabhakar. _eauthor. |
|
245 | 1 | 0 |
_aWarranty Management and Product Manufacture _h[electronic resource] / _cby D.N. Prabhakar Murthy, Wallace R. Blischke. |
264 | 1 |
_aLondon : _bSpringer London, _c2006. |
|
300 |
_aXVIII, 302 p. _bonline resource. |
||
336 |
_atext _btxt _2rdacontent |
||
337 |
_acomputer _bc _2rdamedia |
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338 |
_aonline resource _bcr _2rdacarrier |
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347 |
_atext file _bPDF _2rda |
||
490 | 1 |
_aSpringer Series in Reliability Engineering, _x1614-7839 |
|
505 | 0 | _aand Overview -- Products and Product Quality -- Product Warranty -- Warranty Management -- Systems Approach to Warranty Management -- The Role and Use of Data in Warranty Management -- Warranty Cost Analysis -- Warranty Considerations in Product Design and Development -- Implications of Warranty on Production Decisions -- The Role of Warranty in Marketing -- Warranty Logistics -- Reliability Improvement Warranties -- Financial, Societal, and LegalAspects of Warranty -- Warranty Management Systems -- Conclusion. | |
520 | _aPurchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management. The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process. The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal. Written by two of the world’s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering. The Springer Series in Reliability Engineering publishes high-quality books in important areas of current theoretical research and development in reliability, and in areas that bridge the gap between theory and application in areas of interest to practitioners in industry, laboratories, business, and government. | ||
650 | 0 | _aEngineering. | |
650 | 0 | _aMarketing. | |
650 | 0 | _aProduction management. | |
650 | 0 | _aComplexity, Computational. | |
650 | 0 | _aEngineering design. | |
650 | 0 | _aEngineering economics. | |
650 | 0 | _aEngineering economy. | |
650 | 0 | _aQuality control. | |
650 | 0 | _aReliability. | |
650 | 0 | _aIndustrial safety. | |
650 | 1 | 4 | _aEngineering. |
650 | 2 | 4 | _aEngineering Design. |
650 | 2 | 4 | _aOperations Management. |
650 | 2 | 4 | _aQuality Control, Reliability, Safety and Risk. |
650 | 2 | 4 | _aEngineering Economics, Organization, Logistics, Marketing. |
650 | 2 | 4 | _aComplexity. |
650 | 2 | 4 | _aMarketing. |
700 | 1 |
_aBlischke, Wallace R. _eauthor. |
|
710 | 2 | _aSpringerLink (Online service) | |
773 | 0 | _tSpringer eBooks | |
776 | 0 | 8 |
_iPrinted edition: _z9781852339333 |
830 | 0 |
_aSpringer Series in Reliability Engineering, _x1614-7839 |
|
856 | 4 | 0 | _uhttp://dx.doi.org/10.1007/1-84628-258-6 |
912 | _aZDB-2-ENG | ||
950 | _aEngineering (Springer-11647) | ||
999 |
_c508642 _d508642 |