000 04281nam a22006135i 4500
001 978-1-84628-258-4
003 DE-He213
005 20161121231114.0
007 cr nn 008mamaa
008 100301s2006 xxk| s |||| 0|eng d
020 _a9781846282584
_9978-1-84628-258-4
024 7 _a10.1007/1-84628-258-6
_2doi
050 4 _aTA174
072 7 _aTBD
_2bicssc
072 7 _aTEC016020
_2bisacsh
072 7 _aTEC016000
_2bisacsh
082 0 4 _a620.0042
_223
100 1 _aMurthy, D.N. Prabhakar.
_eauthor.
245 1 0 _aWarranty Management and Product Manufacture
_h[electronic resource] /
_cby D.N. Prabhakar Murthy, Wallace R. Blischke.
264 1 _aLondon :
_bSpringer London,
_c2006.
300 _aXVIII, 302 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSpringer Series in Reliability Engineering,
_x1614-7839
505 0 _aand Overview -- Products and Product Quality -- Product Warranty -- Warranty Management -- Systems Approach to Warranty Management -- The Role and Use of Data in Warranty Management -- Warranty Cost Analysis -- Warranty Considerations in Product Design and Development -- Implications of Warranty on Production Decisions -- The Role of Warranty in Marketing -- Warranty Logistics -- Reliability Improvement Warranties -- Financial, Societal, and LegalAspects of Warranty -- Warranty Management Systems -- Conclusion.
520 _aPurchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management. The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process. The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal. Written by two of the world’s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering. The Springer Series in Reliability Engineering publishes high-quality books in important areas of current theoretical research and development in reliability, and in areas that bridge the gap between theory and application in areas of interest to practitioners in industry, laboratories, business, and government.
650 0 _aEngineering.
650 0 _aMarketing.
650 0 _aProduction management.
650 0 _aComplexity, Computational.
650 0 _aEngineering design.
650 0 _aEngineering economics.
650 0 _aEngineering economy.
650 0 _aQuality control.
650 0 _aReliability.
650 0 _aIndustrial safety.
650 1 4 _aEngineering.
650 2 4 _aEngineering Design.
650 2 4 _aOperations Management.
650 2 4 _aQuality Control, Reliability, Safety and Risk.
650 2 4 _aEngineering Economics, Organization, Logistics, Marketing.
650 2 4 _aComplexity.
650 2 4 _aMarketing.
700 1 _aBlischke, Wallace R.
_eauthor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9781852339333
830 0 _aSpringer Series in Reliability Engineering,
_x1614-7839
856 4 0 _uhttp://dx.doi.org/10.1007/1-84628-258-6
912 _aZDB-2-ENG
950 _aEngineering (Springer-11647)
999 _c508642
_d508642