000			04184nam a22005175i 4500
001			978-3-540-30787-7
003			DE-He213
005			20161121230901.0
007			cr nn 008mamaa
008			100301s2006 gw | s |||| 0|eng d
020			_a9783540307877 _9978-3-540-30787-7
024	7		_a10.1007/3-540-30787-7 _2doi
050		4	_aHF54.5-54.56
072		7	_aKJQ _2bicssc
072		7	_aUF _2bicssc
072		7	_aBUS083000 _2bisacsh
072		7	_aCOM039000 _2bisacsh
082	0	4	_a650 _223
082	0	4	_a658.05 _223
100	1		_aScheer, August-Wilhelm. _eauthor.
245	1	0	_aCorporate Performance Management _h[electronic resource] : _bARIS in Practice / _cby August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas Kronz.
264		1	_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg, _c2006.
300			_aXI, 275 p. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
505	0		_aFrom Process Documentation to Corporate Performance Management -- From Process Documentation to Corporate Performance Management -- Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer -- From Corporate Strategy to Process Performance — What Comes after Business Intelligence? -- Managing of Process Key Performance Indicators as Part of the ARIS Methodology -- Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager -- Corporate Performance Management in Practice -- Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie -- No Business Intelligence Without Process Intelligence -- Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service -- Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC) -- Process Performance Management in Securities Operations at CREDIT SUISSE -- Closing the Cycle — Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector -- Performance Management in Power Stations - with openJET, openBMS and ARIS PPM -- More than Figures — Performance Management of HR-Processes at Vodafone Greece -- Corporate Performance Management in Logistics and Procurement — Focused Identification of Weak Points with Supply Chain Controlling -- Continuous Measurement and Analysis of Operations Management Processes — ARIS PPM at E.ON Kernkraft GmbH -- Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank -- Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Market at British Telecom -- Monetary Assessment of Performance Management in the Health Care System — Process Cost Analysis at Marienhospital Herne -- Monitoring ITIL Process Performance at DAB Bank.
520			_aCorporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.
650		0	_aBusiness.
650		0	_aManagement.
650		0	_aInformation technology.
650		0	_aBusiness _xData processing.
650	1	4	_aBusiness and Management.
650	2	4	_aIT in Business.
650	2	4	_aManagement.
700	1		_aJost, Wolfram. _eauthor.
700	1		_aHeß, Helge. _eauthor.
700	1		_aKronz, Andreas. _eauthor.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783540307037
856	4	0	_uhttp://dx.doi.org/10.1007/3-540-30787-7
912			_aZDB-2-SBE
950			_aBusiness and Economics (Springer-11643)
999			_c505388 _d505388