| 000 | 02635nam a22004455i 4500 | ||
|---|---|---|---|
| 001 | 978-0-387-77393-3 | ||
| 003 | DE-He213 | ||
| 005 | 20161121230713.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 100301s2008 xxu| s |||| 0|eng d | ||
| 020 |
_a9780387773933 _9978-0-387-77393-3 |
||
| 024 | 7 |
_a10.1007/978-0-387-77393-3 _2doi |
|
| 050 | 4 | _aQA75.5-76.95 | |
| 072 | 7 |
_aUY _2bicssc |
|
| 072 | 7 |
_aCOM069000 _2bisacsh |
|
| 072 | 7 |
_aCOM032000 _2bisacsh |
|
| 082 | 0 | 4 |
_a005.743 _223 |
| 100 | 1 |
_aLong, John O. _eauthor. |
|
| 245 | 1 | 0 |
_aItil® Version 3 at a Glance _h[electronic resource] : _bInformation Quick Reference / _cby John O. Long. |
| 264 | 1 |
_aBoston, MA : _bSpringer US, _c2008. |
|
| 300 |
_aVIII, 82 p. _bonline resource. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
||
| 338 |
_aonline resource _bcr _2rdacarrier |
||
| 347 |
_atext file _bPDF _2rda |
||
| 505 | 0 | _aService Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement. | |
| 520 | _aITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts. | ||
| 650 | 0 | _aComputer science. | |
| 650 | 0 | _aComputers. | |
| 650 | 0 | _aManagement information systems. | |
| 650 | 1 | 4 | _aComputer Science. |
| 650 | 2 | 4 | _aModels and Principles. |
| 650 | 2 | 4 | _aManagement of Computing and Information Systems. |
| 710 | 2 | _aSpringerLink (Online service) | |
| 773 | 0 | _tSpringer eBooks | |
| 776 | 0 | 8 |
_iPrinted edition: _z9780387773926 |
| 856 | 4 | 0 | _uhttp://dx.doi.org/10.1007/978-0-387-77393-3 |
| 912 | _aZDB-2-SCS | ||
| 950 | _aComputer Science (Springer-11645) | ||
| 999 |
_c502724 _d502724 |
||