000 00476cam a2200145 i 4500
008 150212s2016 flu b 001 0 eng
020 _a9781498728683
082 0 0 _a658.562
_bSt21q
100 1 _aStamatis, D. H.,
245 1 0 _aQuality assurance
_bapplying methodologies for launching new products, services, and customer satisfaction /
_cD.H. Stamatis.
260 _aBoca Raton
_bCRC Press
_c2016
300 _axxxv, 616 pages ;
650 _aQuality assurance.
942 _cBK
999 _c478827
_d478827