| 000 | 00377ngm a2200121 454500 | ||
|---|---|---|---|
| 082 |
_aA135992 _bA1.3 |
||
| 100 | _aVavra, Terry G | ||
| 245 | 1 |
_aCustomer satisfaction measurement simplified _ba step-by-step guide for ISO 9001 :2000 certification |
|
| 260 |
_a _bTerry G Vavra _c2002 |
||
| 690 | _a658.562 V47c | ||
| 953 | _aCD-ROM accompanied with Book | ||
| 997 | _aER1278 CARS R | ||
| 999 |
_c378128 _d378128 |
||