000 00551pam a2200181a 44500
008 160408b2014 xxu||||| |||| 00| 0 eng d
020 _a9780415635493
040 _aP K Kelkar Library, IIT Kanpur
082 _a658.4013
_bOa4t4
100 _aOakland, John S.
245 0 _aTotal quality management and operational excellence
_btext with cases
_cJohn S. Oakland
250 _a4th
260 _aLondon
_bRoutledge
_c2014
300 _axxiv, 530p
650 _aTotal quality management
650 _aQuality control
997 _aA180622 C
999 _c376308
_d376308