000 | 00630pam a2200181a 44500 | ||
---|---|---|---|
008 | 160408b2012 xxu||||| |||| 00| 0 eng d | ||
020 | _a9780132692076 | ||
040 | _aP K Kelkar Library, IIT Kanpur | ||
082 |
_a004.068 _bT212s |
||
100 | _aTaylor, Sharon | ||
245 | 0 |
_aService intelligence _bimproving your bottom line with the power of IT service management _cSharon Taylor |
|
260 |
_aNew Jersey _bPrentice Hall _c2012 |
||
300 | _axi, 184p | ||
650 | _aComputer service industry management | ||
650 | _aInformation technology management | ||
650 | _aInformation resources management | ||
997 | _aA177946 C | ||
999 |
_c374021 _d374021 |