| 000 | 00632pam a2200181a 44500 | ||
|---|---|---|---|
| 008 | 160408b2011 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781441983206 | ||
| 040 | _aIIT, Kanpur | ||
| 082 |
_a658 _bSe69 |
||
| 100 | _a | ||
| 245 |
_aService design and delivery _cedited by Mairi Macintyre, Glenn Parry and Jannis Angelis |
||
| 260 |
_aNew York _bSpringer _c2011 |
||
| 300 | _axxii, 169p | ||
| 440 |
_aService Science: Research And Innovations In The Service Economy / Edited By Bill Hefley _v |
||
| 650 | _aService industries -- Management | ||
| 700 | _aMacintyre,Mairi, Ed. | ||
| 997 | _aA174673 C | ||
| 999 |
_c370916 _d370916 |
||