000 00563pam a2200205a 44500
003 OSt
008 160408b2006 xxu||||| |||| 00| 0 eng d
020 _a9788177584509
040 _cIIT Kanpur
041 _aeng
082 _a658.8
_bL944s5
100 _aLovelock, Christopher
245 _aServices marketing
_bpeople, technology, strategy
_cChristopher Lovelok, Jochen Wirtz [and] Jayant Chatterjee
250 _a5th
260 _aDelhi
_bPearson Education
_c2006
300 _axvi,594p
650 _aMarketing
700 _aWirtz, Jochen
942 _cBK
999 _c362757
_d362757