| 000 | 00691pam a2200205a 44500 | ||
|---|---|---|---|
| 008 | 160408b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0387332111 | ||
| 082 |
_a658.5036 _bSH55S |
||
| 100 | _aSherman,H. David | ||
| 245 | 1 |
_aSERVICE PRODUCTIVITY MANAGEMENT _cIMPROVING SERVICE PERFORMANCE USING DATA ENVELOPMENT ANALYSIS (DEA) |
|
| 260 |
_a _bSpringer Science+Business Media Inc., New York _c2006 |
||
| 300 | _axxii,328 | ||
| 500 | _aWith Cd-Rom, Includes Deafrontier Software | ||
| 650 | _aService Industries -- Evaluation | ||
| 650 | _aData Envelopment Analysis | ||
| 650 | _aPublic Administration -- Evaluation | ||
| 700 | _aZhu,Joe | ||
| 964 | _gCIRC | ||
| 997 | _aA156170 C | ||
| 999 |
_c354576 _d354576 |
||