| 000 | 00484pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 160408b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1412913756 | ||
| 082 |
_a658.812 _bG898S |
||
| 100 | _aGronfeldt,Svafa | ||
| 245 | 1 |
_aSERVICE LEADERSHIP _cTHE QUEST FOR COMPETITIVE ADVANTAGE |
|
| 260 |
_a _bSage Publications, Thousand Oaks _c2006 |
||
| 300 | _axiii,319 | ||
| 650 | _aCustomer Services -- Management | ||
| 700 | _aStrother,Judith | ||
| 964 | _gCIRC | ||
| 997 | _aA154658 C | ||
| 999 |
_c354423 _d354423 |
||