| 000 | 00629pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 160408bc2002 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0873895002 | ||
| 082 |
_a658.562 _bV47C |
||
| 100 | _aVavra,Terry G | ||
| 245 | 1 |
_aCUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED _cA STEP-BY-STEP GUIDE FOR ISQ 9001:CERTIFICATION |
|
| 260 |
_a _bAsqc Quality Press, Milwankee _cc2002 |
||
| 300 | _axx,307 | ||
| 500 | _aIncludes With Cd-Rom | ||
| 650 | _aConsumer Satisfaction -- Statistical Methods | ||
| 650 | _aQuestionnaires | ||
| 650 | _aIsq 9000 Series Standards -- Handbooks, Manuals | ||
| 964 | _gCIRC | ||
| 997 | _aA135992 C | ||
| 999 |
_c352827 _d352827 |
||