000 00555pam a2200193a 44500
008 160408b2001 xxu||||| |||| 00| 0 eng d
020 _a0070596190
082 _a658.8
_bR552E
100 _aRobinette,Scott
245 1 _aEMOTION MARKETING
_cTHE HALLMARK WAY OF WINNING CUSTOMERS FOR LIFE
260 _a
_bTata Mcgraw-Hill Publishing Co. Ltd., New Delhi
_c2001
300 _axvii,247
650 _aMarketing
650 _aCustomer Relations
650 _aConsumer Satisfaction
700 _aBrand,Claire
964 _gCIRC
997 _aA151330 C
999 _c352822
_d352822