| 000 | 00469pam a2200157a 44500 | ||
|---|---|---|---|
| 008 | 160408b2002 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0070530467 | ||
| 082 |
_a658.812 _bST52N |
||
| 100 | _aStiel,Holly | ||
| 245 | 1 |
_aTHE NEON SIGNS OF SERVICE _cGETTING TO THE HEART OF THE MATTER IN CUSTOMER SERVICE |
|
| 260 |
_a _bTata Mcgraw-Hill Publishing Co. Ltd., New Delhi _c2002 |
||
| 300 | _a153 | ||
| 650 | _aCustomer Service | ||
| 964 | _gCIRC | ||
| 997 | _aA151335 C | ||
| 999 |
_c351233 _d351233 |
||