| 000 | 00450pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 160408b2002 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0113300174 | ||
| 082 |
_a658.4038 _bB464 |
||
| 100 | _a | ||
| 245 | 1 | _aBEST PRACTICE FOR SERVICE DELIVERY | |
| 260 |
_a _bTso (The Stationery Office), Norwich _c2002 |
||
| 300 | _axiii,378 | ||
| 650 | _aInformation Management | ||
| 650 | _aInformation Technology | ||
| 964 | _gCIRC | ||
| 997 | _aA149049 C | ||
| 999 |
_c351038 _d351038 |
||