| 000 | 00560pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 160408b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0071110925 | ||
| 082 |
_a658 _bF584S4 |
||
| 100 | _aFitzsimmons,James A. | ||
| 245 | 1 |
_aSERVICE MANAGEMENT _cOPERATIONS, STRATEGY AND INFORMATION TECHNOLOGY |
|
| 250 | _a4th | ||
| 260 |
_a _bMcgraw-Hill, New York _c2004 |
||
| 300 | _axx,587 | ||
| 500 | _aIncludes Cd-Rom | ||
| 650 | _aService Industries -- Management | ||
| 700 | _aFitzsimmons,Mona J. | ||
| 964 |
_cText _gCIRC |
||
| 997 | _aA150391 T A150390 T | ||
| 999 |
_c349596 _d349596 |
||