| 000 | 00453pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 160408b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8178293897 | ||
| 082 |
_a658.8120954 _bB18C2 |
||
| 100 | _aBalachandran,S. | ||
| 245 | 1 | _aCUSTOMER-DRIVEN SERVICES MANAGEMENT | |
| 250 | _a2d. | ||
| 260 |
_a _bResponse Books, New Delhi _c2004 |
||
| 300 | _a304 | ||
| 650 | _aCustomer Services -- India -- Management | ||
| 964 | _gCIRC | ||
| 997 | _aA149092 C | ||
| 999 |
_c348983 _d348983 |
||