| 000 | 00525pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 160408b1997 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a185396362 3 | ||
| 082 |
_a338.40684 _bM119 |
||
| 100 | _aPaul Kunst,Jos Lemmink | ||
| 245 | 1 | _aMANAGING SERVICE QUALITY V.3 | |
| 260 |
_a _bPaul Chapman Pub., London _c1997 |
||
| 300 | _a184 | ||
| 440 |
_aSeries Quality Management In Services _v |
||
| 650 | _aService Industries | ||
| 650 | _aQuality Control | ||
| 700 | _aLemmink,Jos | ||
| 964 | _gCIRC | ||
| 997 | _aA147462 C | ||
| 999 |
_c348204 _d348204 |
||